Business Tips and Tricks

Confidence in My Emails

be confident

My word for this year is CONFIDENCE so I am re-vamping all of my communications to show that side of me.  I found an article on “the muse” and wanted to share some of their tips with you.

Does this would like you when you are sending an email:

  • Did you sound annoyed or were you being annoying?
  • Did that last exclamation mark make you go from being enthusiastic to being unhinged?
  • Is your message redundant?
  • Is it even being opened if you send it after 5 PM?

I have to admit that I often wonder about all of these things.  In my effort to write like I talk, I begin to wonder what people think when they read what I have written.

Did you know that there are FIVE words that make you sound less than confidence.  I have used them all, what about you?

1. Just

Amanda Hesser and Merrill Stubbs, co-founders of Food52, once commented that adding “just” to your emails makes you seem less confident. Saying things like, “Just checking in” or “Just wanted to ask a question” minimizes your request. You aren’t just checking in; you’re an important person who deserves to know what’s up! Drop the extra word, and check in like a boss.

2. Hopefully

“You shouldn’t have to be hopeful for anything,” a mentor once told me. “People just need to get things done.”  Think of it this way: If you’re telling someone that you’ll hopefully get something done, you’re subconsciously showing that you don’t have control over a situation. Or worse, that you’re unreliable.

3. Actually

“Actually” is slowly becoming the new “literally” or “basically” in emails, with people throwing it in where it doesn’t stylistically make sense.

4. Kind Of

Using “kind of” (or “sort of”) in an email comes across as vague or ambiguous, like you’re not totally committing or have no idea what’s going on. And if that is indeed the case? Clarify the situation before you even start the email.

5. Sorry

Professionals identify the word they find to be the most unnecessary in emails, is  “sorry,” explaining that 99% of the time, no apology is necessary.  And honestly, if you really did do something wrong, you should pick up the phone and say sorry like you mean it.

Now that I have just sent a text message to a potential team member using 2 of the 5, I am wondering if she will even respond.  We all want to appear confident so that our customers/hostesses trust us.  Confidence exudes success, right?

So which of these are YOUR most common email error?  Share it with us so that we can all work together to help each out appear more confident in our emails.

Have a ThirtyOne-derful day!



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