Do you remember, as a child, being reminded to send thank you notes when you were given a gift? Maybe it was a birthday, a special occasion or for some it was even for holiday gifts. I used to dread them. I mean what do you say to someone who you never really see who sends you a gift, right? I always wanted the thank you notes that had messages already on them. Less writing and I could just sign my name! LOL!!
Fast forward to being a Mom. I had Belinda write thank you notes. She grumbled ALOT but what kid doesn’t, right? She thought that saying “thank you” when she saw the person was enough. I have to admit, at times it made perfect sense. When she asked, I always said “it is proper”.
Then I became a business owner. I heard “the fortune is in the follow-up“. So, what would make me stand out from so many other consultants? What would make them remember ME? I began handwriting thank you notes and mailing them about 10 days or so after an order was placed. At first, I didn’t think much of it. If I met the individual in-person, I mentioned something that I remembered about them. If it was an online order, I thanked them and told them that I knew how much they would love their order.
I thanked them a second time when I sent them the shipping information for direct ship orders. If I was delivering them, another thank you note was included in their bag. Some thought it was “overkill” BUT I I truly do appreciate their support of my business.
I have continued this practice for 5+ years no matter what – old or new customer. The response is AMAZING! In this day and age of internet and social media, people truly appreciate “snail mail” that is NOT a bill.
I still hand write thank you notes for things that people do for me personally whether it is a gift or just a thoughtful gesture. I want people to know that they have made a difference in my life. Now, I will admit that if I use a thank you card that already has a message, I will add a special note. People need to know that you care. They buy products from people that they like and care about. What better way to continue to build that relationship that by sending a thank you note, right?
Here is my tip to make this easy for you (or your children)… I use Thirty One’s Timeless Beauty Bag to hold everything. There is a spot for pens, cards, envelopes, and stamps. It is a great gift for that NEW team member or for the college bound student or someone in the military. I picked up LOTS of thank you cards at the Dollar Store. You get 8 or 10 in a pack and then I get a variety of them.
Have thank you notes to send to your customers, grab the bag & take it with you. You can write a few while you are waiting for the kids to get off the bus or while they are at practice. We all know how long that can take, right?
Just remember that a little “thank you” can make a difference in the life of the person that is receiving it.
Have a ThirtyOne-derful day!