Many (many) years ago I took a Public Speaking class in college and I was terrified. I always said “I hate talking in front of people”. I know some of you may be shocked by this BUT it is the truth. Back then they mentioned the importance of “body language”, I filed the information but never really thought about it until recently.
When I began my career in Social Work, a seasoned professional, Dave Schall, reminded me how important it was to make sure my body language was saying the same thing as my words. Now, in direct sales where home parties and talking to people is the key to my success – the art of body language has again reared it’s head. My mantra over the last few years has gone from “I hate talking in front of people” to “I hate making phone calls”.
My word last year was CONFIDENCE and I am happy to say, I have gained some – okay maybe a lot. Phone calls still gave me the sweats. I was okay calling if I was about 99% sure I would get voice mail because I had a great message. YIKES! When a real person answered the phone, I froze for a minute. During a recent coaching call, there were some tips shared about how to change from the FEAR state to a positive one when making calls.
Regardless of your mood, you must always be 110% for your clients and hostesses. After all, they have invited you into their home, and have almost guaranteed you a paycheck for the evening, and possibly many more to come. Do not take it for granted! We understand life happens, and sometimes you don’t get a full nights sleep – but make sure that you do not portray that to your clients – that is certainly a very BAD first impression! Remember 80% of communication is BODY LANGUAGE! Make sure you are showing the correct message. This also applies when talking to customers and hosts on the phone, delivering orders, etc. Always put a smile on your face and give them 110%!
Life happens – Your day goes terrible wrong just before you are ready to head out the door for a party. Kids get sick. Traffic or the weather is against you. The plans you made, fall apart. In the midst of the craziness, a customer calls to ask a question or wants to exchange a product or postpone an upcoming party. You know those calls, we all hate them. SMILE through the phone, no matter how hard it is. You have no clue what kind of day the other person is having and you could be the only one who lends a SMILE even if they can’t SEE if, they can HEAR it.
Headed to a party – unexpected traffic, babysitter late, hubby late coming home from work to watch the kids and the list goes on. I am sure I am not alone in this list of unexpected pre-party events. Once I get in the car, I usually say a prayer for safe travels and for a calm to come over me as I travel. Then when I walk in the door, I flip the switch. The one from wife to Professional Consultant. I leave the bags at the door and do everything I can to ensure those who are attending the party have fun. No, it isn’t always easy to do but it is important for the growth of YOUR business. Your body language can make or break your party sales and you future bookings.
What are you best tips for flipping the switch when life gets in the way before a party or your pink bag calls? Share them with us.
Have a ThirtyOne-derful day!
Hope Wissel 