Hope Wissel

Customer Service Tips

Saturday for many mean a day off.  If you can call shuttling kids to activities, errands, sporting events or cleaning a day off.  For those in direct sales during the busiest time of the year, it means working your business – parties and/or vendor events or maybe both.

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So, how do you capitalize on this time of year?  The best way is to provide your customers with the BEST customer service they have ever received from any business or business owner.  You want your customers to remember you.  Here are some tips from Party Plan Divas to help you become remarkable:

1. Stay in contact with your customers on a regular basis. Don’t just rely on your company’s newsletter or Social Media outlet.  Pick up the phone and make Customer Care Calls for special events (holiday, new catalog, etc) The more often you are in front of your customers – the more often they think of you.

2. Give Customers more than they expect.  There is no such thing as “too much” customer service. Send “Thank you” notes for no reason other than to say thanks. Offer discounts at random times throughout the year. Send free gifts with large purchases with no notice. The more people feel appreciated, the more likely they are to not only do business with you but send referrals your way as well.

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3. Resolve complaints and conflicts quickly. We want everyone to be happy with our products but the truth is sometimes problems arise – shipping delays, back orders, products malfunctioning, etc. Show your customers you really care by taking care of their problems quickly. Good Customer Service does not have a price tag. Never avoid a phone call or email. Personally take care of the problem as best as you possibly can.

4. Make it easy for your customers to find you.  Offer as many contact methods as possible, so when a customer reaches out, she feels like she will be able to get to you. Email, cell phone, social media, etc are all great contact methods. Make your contact methods easy to remember by using a universal business name as often as possible. (i.e. www.partywithHope.com, HopeWs31@gmail.com, facebook.com/Hope Heldreth-Wissel, Hope Wissel, HopeWissel.com)

5. Strong relationships is the basis of a strong business.  The more your customers like you, the more they will do business with you and encourage their friends to do the same. Interact daily on social media. Send birthday and anniversary cards. Create special Customer Appreciation events.  Your customers will feel important when they are included in these kinds of special events.

6. Always be polite.  You must always be very aware the things you say – both out loud and on social media – can never be taken back.  THINK before saying or posting anything. Take a minute and ask yourself “if this was the very first thing a potential customer saw, would she want to do business with me?” Make sure everything you put out into the universe is becoming of a direct sales professional. Use the words “you’re welcome”, “thank you”, “please” etc often. Be calm and polite even when they are upset.

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What is your best tip for building strong business relationships with your customers?  Share them with us…

Have a ThirtyOne-derful day!

 

Hope Wissel, Relax, Reflect, Recharge

Growing Pains

No, this is not a blog about the 70’s sitcom.  It is actually about a God moment that I had during church.  The sermon in a sentence was: If you are going to grow, the ministry MUST be shared.  WOW!  I thought this was a message just for me – a personal smack in the head from God!  On the surface, I am good with change but deep down in my core – I don’t like it.  I mean who does, right?

Pastor Al shared this “people in our lives are making our parachutes, God puts them there for a reason and sometimes only for a season”.  He was talking about all of the changes that took place in our church over the last several months.  Change is good, it shakes things up and gives us a new perspective on life.  With growth sometimes comes conflict, it is inevitable.  So here are some tips on dealing with conflict that I am going to apply to my business and personal life.

Here is what NOT to do when there is a conflict:

  1. Don’t play the BLAME game.  GUILTY!  When there is conflict, I have found myself talking (venting) to other Directors, family and friends about the situation – blaming the other person without taking responsibility for my part in the conflict.
  2. Don’t be part of the “team split”.  As my team grows, there is going to be a natural team split – in a good way.  To squash conflict – don’t feed into the team split with the “blame game” or “I am going to take my ball and go home attitude”.  Don’t make team members take sides.
  3. Don’t try to stop the growth.  Growth is good!  Don’t try to slow it down by not recruiting or sharing your companies opportunity with others.
  4. Don’t lose focus.  Remember your personal “WHY” and what your personal goals are instead of focusing on the conflict.  God has a plan for you, personally and professionally, so do not let others steer you off course.
  5. Don’t overlook the needs of others.  Leaders lead differently.  Some team members may be attracted to the style of others which is different from yours.  Does that mean your aren’t a good leader?  CELEBRATE – ENCOURAGE – REWARD everyone despite the conflict.  WOW!  This was a double smack because I tend to take things personally!

Here is what you should do:

  1. Reaffirm your calling.  What is God’s plan for you?  Are you willing to forgo his plan while you “sit on the pity pot” during a conflict.
  2. Affirm the value of everyone even the negative Nellies on your team.  They are your team for a reason – it may be help them or it may be the sandpaper that you need to help YOU grow.  Everyone matters.
  3. Finally, attack the problem rather than each other.  Determine what the problem is and work to find a solution to the problem.

Thank you God for using Pastor Al to get my attention.  This is an area that I need to work on and these are some great tips.  I know that the original message was meant for the members of the congregation but it definitely hit home with me.  Are you suffering from GROWING PAINS – professionally or personally?  We would love to hear from you.

Have a ThirtyOne-derful day!