Unclutter Your Life

How to Detox from Your Cell Phone

Well, it is the Thursday before Memorial Day Weekend.  It is when we get the first taste of what the summer will bring as the “shoobies” make their way to the Jersey Shore.  This is always a tough weekend for me…. not it isn’t because of the influx of people; it is the weekend I am reminded of the loss of my aunt, Elsie AKA “my buddy” in 1999.  Yes, I squirreled for a moment, sorry back to today’s blog post…………..

Does the picture look like you 99% of the time?  When your phone isn’t in your hand, scrolling Facebook, reading emails or sending text messages, where is it?  I will admit mine is usually close by at least within arms reach.

How often has your Hubby or family or even you wished you could have “phone-less” time!  I mean a time when the phone was either shut off, put away or on “do not disturb”?  Are you starting to sweat at the thought of missing out on notifications?  Are you already picturing the fight with the kids over not being able to talk to their friends?

Most days, my cell phone is on “do not disturb” so the only people able to reach out to me are family.  Why?  So I can stop being obsessed.  So I can work my “at home business” on my time not when ever any calls or texts.  It wasn’t long ago I realized the ONLY time I have been totally “unplugged” from everything (cell phone, computer, tablet) was when we were on a cruise.  It is an automatic switch when I get on the ship, it goes off and it doesn’t come back on until we reach the car on our drive home.  I know a week worth of emails and messages can make your head spin but the truth is, we all need it once in awhile.

If all of these boxes apply to you, you’re clearly in need of a detox

  • When your thumb on your dominant hand is sore from all the scrolling
  • You look at your phone first thing when you wake up
  • A panic attack is around the corner when your battery is running low
  • You get anxious when being separated from your phone
  • You lack concentration and check your phone too often (even unconscious)

Did you answer yes all (or most) of these?  Then you are in desperate need of a cell phone detox!

Here’s what you need to do:

1. Start with 8 hours of disconnectionyou’ll feel restless at first, but getting used to being phone free takes time.  The easiest way is to turn it off an hour before you go to bed and don’t turn it on until you have had your coffee in the morning.

2. Throw a phone free dinner – see how the conversation changes.  People actually talk and listen to each other.  Oh and no photos of food.  Dinner is a no brainer for me.  I don’t do the phone at dinner, especially on the nights hubby is off.

3. Go out in nature and connect to the real world.  The weather is nicer so this is a whole lot easier to do. No pictures or checking your phone.  Depending on where you go for a walk, you may need to take your phone in case there is an emergency.  I carry mine in my pocket when I go for a walk only because of the MS.

4. Set a phone curfew to turn phones off after 8PM and have a relaxing night.  Okay, so this may be a little bit tougher but I am willing to try it.  The problem is when I switch off the phone, the iPad is close at hand to check emails and Facebook.  How do you totally unplug?

5. Grab a magazine, a coffee and go soak up some sun by yourself!  This sounds great in theory but my books are on my iPad which then keeps me connected to the internet if I am close to the house.  UGH!  Solution – I have been buying some old fashioned books at yard sales so I can start reading “electronic free”.  Then I donate them back to the church rummage sale.  A win for everyone.

So, be honest… how many times a day do YOU check your phone?  I’m getting better but it is still a process.  How about you, are you willing to give it a try this holiday weekend?

Have a ThirtyOne-derful day!

Unclutter Your Life

Will This Matter A Year From Now?

Yup, it is Monday morning.  Even worse is the fact for some it is after a LONG 4-day holiday weekend filled with food, family & friends and lots of shopping.  Time to get back to work as we start to juggle the holidays with work.

Black Friday has passed.  Small Business Saturday is done.  Cyber Monday is in full swing.  But the question I have for you this morning is…

Will This Matter A Year From Now?

The countless hours spent rushing around for gifts?  The baking? The decorating?  The non-stop whirlwind of activity?  Some would say yes because despite the craziness, they are enjoying the moments.  For others, you are so busy racing around, you don’t even remember the moments.

Life is constantly changing…. just when you think you got what you were looking for, doubt starts to creep in.  Maybe this year you have more money (or less) for gifts.  Maybe you are working countless hours missing out on time with family and friends.  Maybe you have lost who you are as you spend time pleasing the rest of the world.

If you answer to the question above is a resounding NO!  Then “let it go”…. (here the music for Frozen playing in the background)

Why do we spend time worrying about things we can’t control or fighting for things which don’t deserve our energy?

Did holiday celebrations with family trigger a button inside?  You know the one of self-doubt, fear, or anger.  Did the inner gremlins rear their heads because you allowed someone to push your button? Now you are spending your time on things which are insignificant in the big picture of things…

Maybe it was fussing with a rude store clerk during holiday shopping, or making a point with a trouble-making co-worker, or nitpicking over every mistake your child might make. The reality is some things simply are not worth it.

Fighting every battle leaves you little energy for the ones which really matter. In the process, you can damage relationships and stress yourself out. When you are intentional about which battles to engage in, you are more effective in resolving those challenges. After all, if you let go of the small stuff, it becomes clear the battles you choose are important. As a result, the people in your life or more likely to take notice and listen.

As we head into what is probably the craziest time of the year, I challenge you to let go of at least one battle this week. Enjoy the drop in your stress level.

What battle(s) did you engage in over the long weekend? Will it matter a year from now?  If it won’t matter a year from now, are you willing to drop similar battles when they arise?

Have a ThirtyOne-derful day!

Business Tips and Tricks

Lost Customers and How to Find Them?

Over the last six plus years of selling Thirty One, I have customers who are MIA.  They have stopped buying from me or have moved or just unsubscribed to my emails. I am sure I am not alone, right?  As I was going through my list of “holiday shoppers” for the last few years, there were several names or customers I haven’t seen in awhile. It gets my curiosity up…. why?

My follow-up process has changed some what over the last few years.  Now I try to stay engaged with customers. Yes, there are random phone calls unanswered.  Emails ignored.  And even Facebook posts or private messages which have been deleted, ignored and in a rare occurrence even blocked!  Has this happened to you – customers just quit buying from you without any particular reason?

The real reason for this, are you ready?  You may not want to hear it….. is indifference!  Okay, I know you are saying – I call, I text, blah, blah, blah.  Our company sends the monthly newsletters to alert our customers about the specials.  If we are honest with ourselves, have we really kept in touch with our customers?  I don’t mean those calls to BOOK, SELL, RECRUIT.  I mean just a call to check in – do you like the product, thank you, happy birthday, whatever the reason to call, text or email.

I can’t tell you the number of times a customer answers the phone, hear it is me calling and there is dead silence on the other end of the phone.  They have already decided I am calling to sell them something or to book a party.  Knowing this is their mindset, I usually start with “I’m not calling to sell you something or book a party, I just wanted to check in”.  I can almost hear the sigh of relief on the other end of the phone.  Do I ultimately want a sale or a booking? YES!  But I want to build a relationship with them.  Did you know it can take up to 5 non-sales contacts before someone feels comfortable buying from you?

How often are we focused on getting new customers?  Think about the leads you call from a vendor event or a potential recruit or a potential party hostess.  We are persistent in building a relationship with them to get to the “prize”.  Yet, those people who are already in our customer base may only hear from us when we are selling or booking.  

Statistics show 55% of our customers take their business elsewhere because WE, as direct sellers, show no interest in keeping them around. YIKES!  That is a lot of lost business.  I have talked about the importance of follow-up in the past but if this statistic doesn’t convince you, nothing will.  Picking up the phone for some is the hardest thing to do but it is one of the MOST important things we can do as direct sellers.  For me, it is about making sure my customers are happy with their product and for them to feel comfortable coming back to me – even if it is only once a every year or two.

Let’s be honest, how often have you been at an event, offered to put someone on your mailing list, then never followed through?  I don’t mean the occasional slips through the cracks kind of mistake, I mean the norm.  I have a graphic I send via email to everyone who stops at my table and leaves their information at a vendor event.  Just a little reminder from me.  Then I add them to my email list so they get the company emails and any other special emails I send out.  That is about it, unless there has been a specific request for something.

What about the person who wants you to contact them about a special or a product they were interested in?  Thirty One has specials which are repeated every year (large utility tote, medium utility tote, lunch totes and inserts) and I have a list of people who are interested.  It is a running list so when the special is approaching, I can reach out to them and secure their business.

I know some direct sellers who are AMAZING at follow-up.  They have awesome systems to ensure they are engaging customers on a regular basis.  These consultants I am sure are not loosing customers or at least not at the rate others may be.

I struggled for awhile to find a system which works for me.  This one has been working for me so far and only takes a few minutes to complete.

  1. Email thank you when an order in placed (online or at a party)
  2. Email with shipping information when I receive shipping notice
  3. Mail a handwritten thank you card with a business card
  4. 10 days after shipping notice, call to be sure order received & they are happy with their purchase
  5. Tag for 75 days, send a postcard reminding them of the 90 day warranty on their order.  This is another chance for them to return a product they may not happy with.

Then I am stuck!  I leave those people in my data base never to be reached out to again UNLESS they mentioned something in the conversations I can tag them for – vacation check-in, looking for a specific product/print/special or health struggle.  A tickler file helps me to keep things in order on a monthly and daily basis.

I am sure I am loosing a few customers along the way but I don’t think it is as many as before since I have a system.  Finding a system which works for you can be an issue or it can be an excuse to avoid doing those things we don’t like to do?

So, what about you – are you loosing customers?  Or, are you one of those AWESOME direct sellers with a system to keep you connected to your customers?  Share your struggles and your successes!

Have a ThirtyOne-derful day!

#hope

Thirty One Business

Product of the Week: Catch All Bin

The holidays are quickly approaching, okay so maybe not as fast as everyone wants you to believe BUT Christmas is only 9 weeks away.  You would think it was next week with all of the holiday decorations showing up in the stores, right?  It would be nice to get through at least Halloween before they started with the Christmas trees but since it isn’t going to happen, I figured I might as well join in the frenzy.

Every Monday for the next 8 weeks, I am going to do a “product of the week” with tips on how you can use this AWESOME product or who it would make a great gift for.

First up is the Catch-All Bin from Thirty One.  Why will you or someone you know love it?  One product with many different uses.  The Catch-All-Bin can be your answer to household clutter and disorganization. It has a large, open space and a convenient handle for easy transport, which makes it the perfect storage solution for toys, and those shoes in the entrance way.

It goes great in the guestroom to hold grooming supplies, toilet tissue, rolled up towels or throw blankets.  Why not put it in your bathroom or under the sink so everyone can stop yelling for mom when things run out?  The truth is, they will probably still call for you to help them but at least you can direct them to just one spot.Organize your kitchen pantry by using it to hold your spices and seasonings, canned goods, napkins,and even your KitchenAid.  Yes, it will hold up to 25 pounds!!!!  Know someone who just moved into a new home?  Fill the Catch All Bin with a bottle of wine or two, some glasses and snacks.  How about giving the baker some new recipes and the ingredients to make some yummy new treats?

Have some crafters on your list or maybe a seamstress or two?  Not only will the Catch All Bin hold a sewing machine but think of all of the fun notions you could fill it with for the hobby person on your holiday list.Tired of the “gift bags”?  Hate to wrap presents?  Why not use the Catch All Bin as your wrapping?One product with a multitude of uses.  What are the key reasons YOU will love Thirty One’s Catch All Bin?

  • Structured shape stands on its own
  • Collapses for easy storage
  • Single handle for easy transport
  • Large, open space
  • Monogramming and personalization options available
  • Approx. 13.5”H x 17.75”L x 8.5”D

Who on your shopping list would LOVE one of these?  Need help with personalization?  Let me be your personal shopper.

There is still time to take advantage of my layaway plan too.  Fill out the form below and let me know.

Have a ThirtyOne-derful day!

Celebrate and Connect

Hump Day or Workaholics Day?

Do You know what time it is?  Yes, it is Wednesday, traditionally known as “HUMP DAY” but today probably feels like a Monday since many people had a LONG weekend for the 4th of July.

There are lots of “special days” celebrated for many reasons but this was definitely a new one for me!

rtc_june_5_workaholic_fullAccording to Punchbowl which helps you plan a party from start to finish – July 5th is Workaholics Day!  By definition, a workaholic is a person who is addicted to work.  Generally it implies the person enjoys their work and they feel compelled to do it.  According to an article on Webmd, a workaholic is a life out of balance with key signs to when you are in trouble.  Does this sound like you?

  • Trouble delegating work
  • Neglecting other aspects of your life (family, special events, vacations, etc) to work
  • Incorporating other aspects of your life into work (turning a hobby into a new business)

So, if I have just described you – TODAY is dedicated to you.  It is a time for you to step back and take it easy.  Do some mindless activity you enjoy – read a book for fun, take a nap, take a walk on the beach or spend some time watching YouTube videos.  If you are the friend or family member of a workaholic, CELEBRATE – ENCOURAGE – REWARD them for their accomplishments today.

As for me, I am a struggling recovering workaholic.  Family and friends used to take a back seat to my job – I thought it was my calling or passion.  Now, my passion is owning my own business.   Yes, I always have a catalog with me.  Yes, I am always ready to share about the way Thirty One has changed my life.  Yes, I love every time I go to work – I get to PARTY!  The difference is now i take time to spend with hubby on his days off, or play hookie to hang out with my best friend or spend the day with my mom.  I still slack in the family time area but I am a work in progress.

I challenge you to look at your life and do a double check – do you have a healthy work-life balance?  If not, what are you ready to do about it?  Please share how you will be celebrating today

Have a ThirtyOne-derful day!